Co-Managed IT Services
Extend your internal IT team with 24/7 monitoring, cybersecurity expertise, compliance support, and strategic planning. Co-managed IT from Petronella Technology Group works alongside your staff, not instead of them.
Your IT Team Is Stretched Too Thin
Internal IT teams handle daily support, infrastructure maintenance, security monitoring, and compliance documentation simultaneously. When a single team manages everything, strategic projects stall and security gaps widen. Co-managed IT fills those gaps without replacing your people.
What We Handle
- 24/7 network and endpoint monitoring with real-time alerting and SOC-backed response
- Patch management across servers, workstations, and third-party applications
- Compliance documentation and audit preparation for CMMC, HIPAA, and PCI DSS
- Backup validation, disaster recovery testing, and business continuity planning
What Your Team Keeps
- Full control over IT strategy, vendor selection, and technology direction
- Direct user support and relationship management with internal stakeholders
- Application-specific knowledge, business process automation, and custom integrations
- Budget authority, project prioritization, and executive reporting
How Co-Managed IT Works
We integrate with your internal IT team through shared ticketing, escalation paths, and collaborative documentation. Every engagement is customized to fill your specific gaps.
Cybersecurity Augmentation
Adding a full security team costs over $500,000 per year. Our co-managed model gives your IT team access to certified security analysts, threat hunters, and compliance specialists at a fraction of the cost. We handle SIEM monitoring, vulnerability scanning, and incident response while your team maintains day-to-day operations and user support.
Help Desk Overflow
When ticket volumes spike during onboarding, migrations, or seasonal peaks, our help desk absorbs the overflow. Your users call one number. We resolve Tier 1 and Tier 2 issues using your documentation and escalate to your team only when business-specific knowledge is required. Average resolution time is under 30 minutes for common issues.
Infrastructure Management
We proactively monitor and maintain your servers, network equipment, cloud infrastructure, and backups. Our NOC team catches hardware failures, capacity issues, and configuration drift before they affect users. Monthly infrastructure health reports give your IT director clear visibility into system performance and upcoming lifecycle needs.
Strategic IT Planning
Quarterly business reviews with a dedicated virtual CIO who understands your industry, compliance requirements, and growth plans. We deliver technology roadmaps, budget forecasts, and vendor evaluations that help your IT team make informed decisions. Our vCIO complements your IT director rather than competing with them.
Partnership in Three Steps
Gap Analysis
We evaluate your current team capacity, security posture, compliance gaps, and infrastructure health to identify where co-managed support creates the most value.
Integration Plan
We build shared runbooks, configure escalation paths, connect to your ticketing system, and establish communication channels with your IT team.
Ongoing Partnership
Monthly performance reviews ensure the partnership evolves with your needs. Add or adjust services as your team grows, compliance requirements change, or projects demand more resources.
Explore Our IT Solutions
Co-Managed IT Questions
How is co-managed IT different from fully managed IT?
Will your team have access to our systems?
What size companies benefit most from co-managed IT?
Can you integrate with our existing ticketing system?
Extend Your IT Team Today
Get a free gap analysis from our Raleigh-based team. We will identify where co-managed support will have the biggest impact on your organization's security, compliance, and productivity.