24/7 Emergency Response

Incident Response Rapid Cyber Response

24/7 breach containment, forensic analysis, and recovery from Petronella Technology Group. When every minute counts, our Raleigh-based incident response team acts fast to minimize damage and restore operations.

DFE #604180 Certified | CMMC Registered Practitioner Org | 340+ Investigations
Our Process

Four-Phase Incident Response

Our incident response methodology follows NIST SP 800-61 guidelines, adapted for the speed and decisiveness that real-world breaches demand.

1

Contain

Isolate compromised systems, block attacker access, and prevent lateral movement within minutes of engagement.

2

Investigate

Forensic analysis to determine attack vector, scope, data exposure, and attacker persistence mechanisms.

3

Eradicate

Remove all attacker footholds, patch exploited vulnerabilities, and verify clean system state before restoration.

4

Recover

Restore systems from validated backups, implement monitoring, and deliver lessons-learned documentation.


Capabilities

What We Investigate

Our digital forensics and incident response team handles the full spectrum of cyber incidents, from ransomware to insider threats.

Incident Types

  • Ransomware attacks including negotiation support, decryption assessment, and recovery planning
  • Business email compromise with account takeover forensics and financial fraud investigation
  • Advanced persistent threats with nation-state tactics, lateral movement, and data exfiltration
  • Insider threat investigations with evidence preservation chain-of-custody documentation

Forensic Services

  • Disk and memory forensics with court-admissible evidence collection and reporting
  • Network traffic analysis and packet capture review to trace attacker communications
  • Cloud forensics across AWS, Azure, and Microsoft 365 environments
  • Malware reverse engineering to identify capabilities, C2 infrastructure, and attribution indicators

Engagement Options

Choose Your Coverage Model

Whether you need emergency response right now or want proactive coverage for future incidents, we have a model that fits.

Emergency Response

Active breach? Call our emergency line at (919) 348-4912. Our IR team begins remote triage within 30 minutes of engagement. On-site response available within hours for Raleigh-Durham organizations. No retainer required for emergency engagements. We work with your cyber insurance carrier for direct billing when applicable.

Retainer Program

Pre-negotiated response times, pre-authorized access, and reduced hourly rates. Retainer clients receive annual IR plan review, tabletop exercises, and guaranteed 15-minute response SLA. When an incident occurs, we already know your environment, contacts, and procedures, which cuts investigation time significantly and reduces overall breach cost.

Breach Notification Support

We help you meet mandatory notification timelines for HIPAA (60 days), state breach notification laws (varies by state), CMMC incident reporting requirements, and PCI DSS breach procedures. Our team prepares the notification language, identifies affected individuals, and coordinates with legal counsel to ensure regulatory compliance.

Post-Incident Hardening

After containment and recovery, we implement the security improvements identified during investigation. This includes vulnerability remediation, access control tightening, monitoring enhancements, and security awareness training updates. Organizations that complete post-incident hardening reduce their re-compromise rate by over 80 percent.



FAQ

Incident Response Questions

How quickly can you respond to an active breach?
Remote triage begins within 30 minutes of engagement. For retainer clients, we guarantee a 15-minute response SLA with pre-authorized system access. On-site response for organizations in the Raleigh-Durham Triangle area is available within hours. For organizations outside our immediate area, remote containment and investigation begins immediately while we coordinate on-site logistics if needed.
Do you work with cyber insurance carriers?
Yes. We are an approved vendor for multiple cyber insurance carriers and can bill them directly for incident response engagements. We also help you document the incident for your insurance claim, including timeline, scope of compromise, remediation costs, and business impact estimates. If you do not yet have cyber insurance, we can recommend appropriate coverage based on your risk profile.
What certifications does your IR team hold?
Our incident response team includes Digital Forensic Examiner (DFE #604180) certified investigators, CMMC Registered Practitioners, and analysts with GIAC certifications. Craig Petronella holds the DFE certification for forensic examination and serves as lead investigator on complex engagements. All team members undergo continuous training on emerging attack techniques.
Should we contact law enforcement before calling you?
Call us first. We will help you determine whether and when to involve law enforcement based on the incident type and your regulatory obligations. For ransomware, we coordinate with the FBI and CISA when appropriate. For healthcare breaches, we ensure HHS notification timelines are met. Early engagement with our team preserves forensic evidence that law enforcement may need later.

Active Breach? Call Now.

Our incident response team is available 24/7/365. Call immediately for emergency containment, or contact us to learn about our retainer program for proactive coverage.