ZULTYS UNIFIEDCOMMUNICATIONS
Zultys MX IP phone systems deliver integrated voice, video, messaging, presence, and contact center capabilities for businesses of all sizes. Petronella Technology Group is an authorized Zultys partner providing sales, installation, and managed support across the Raleigh-Durham Triangle. With 24+ years of unified communications experience, our team designs Zultys deployments that integrate with your existing infrastructure, meet your compliance requirements, and scale as your business grows.
Complete Communications Platform
The Zultys MX platform combines everything your business needs for voice, video, and messaging in a single system with no bolt-on licensing fees for features that other vendors charge extra for.
Unified Interface
Voice, video, messaging, presence, and fax in a single MXIE desktop client or ZAC web client across Windows, macOS, and browsers. Users manage all communications from one interface instead of switching between separate phone, chat, and video applications. The interface integrates with Outlook and CRM platforms for click-to-dial and automatic call logging.
Built-In Contact Center
Call queuing, skills-based routing, real-time supervisor monitoring, wallboards, and CRM screen-pops are included in the base platform at no additional cost. Most competing UC systems charge thousands in annual licensing for contact center features that Zultys delivers out of the box. Petronella configures queue strategies, wrap-up codes, and reporting dashboards during deployment.
Mobile App
The Zultys mobile app for iOS and Android lets employees make and receive business calls from anywhere using their office extension. Calls ring on desk phone, desktop client, and mobile simultaneously with single-number reach. Hot desking support allows employees to log into any Zultys phone and get their personal extension and settings instantly.
Flexible Deployment
On-premises appliance, VMware or Hyper-V virtual machine, or cloud-hosted instance. Choose the model that fits your IT infrastructure, data residency requirements, and compliance needs. Petronella supports all three deployment models and can migrate between them as your requirements evolve, including hybrid configurations with remote offices on the same system.
Secure Voice for Regulated Industries
Zultys deployments by Petronella include enterprise-grade security controls that satisfy compliance requirements for healthcare, defense contracting, and financial services.
Voice Security
- SIP TLS encryption for all signaling traffic between endpoints and the MX system
- SRTP media encryption preventing eavesdropping on call audio streams
- Call recording with tamper-proof storage for compliance auditing and quality assurance
Compliance Controls
- Role-based access with admin, manager, and user permission tiers matching least-privilege principles
- Detailed CDR (call detail record) logging for audit trail requirements under HIPAA, CMMC, and PCI
- On-premises deployment option keeps all voice data within your network perimeter and jurisdiction
Zultys Questions
What is the Zultys MX system?
An IP-based unified communications platform integrating voice, video, messaging, presence, contact center, and mobility into a single system. Available as on-premises appliance, virtual machine, or cloud-hosted instance. The MX platform supports up to 10,000 users per system with high-availability clustering for mission-critical deployments.
How does Zultys compare to Teams Phone?
Zultys excels as a standalone system with built-in contact center, on-premises deployment options, and no Microsoft 365 dependency. Teams Phone is ideal for organizations already heavily invested in the M365 ecosystem. Petronella evaluates both platforms against your specific requirements and recommends the best fit. Many clients run Zultys for their primary phone system while using Teams for collaboration.
Can Petronella port our phone numbers?
Yes. Number porting typically takes ten to fifteen business days. Petronella manages the entire process including LOA submission, carrier coordination, and zero-downtime cutover with parallel testing on both the old and new systems.
Is Zultys suitable for multi-location businesses?
Yes. Centralized administration from a single MX system, inter-site extension dialing, shared hunt groups and call queues across all locations, and remote worker support through the mobile app and ZAC web client. Petronella configures site-specific dial plans and emergency routing for each location.
What ongoing support does Petronella provide?
Petronella provides managed IT support for Zultys systems including firmware updates, configuration changes, user adds/moves/changes, troubleshooting, and proactive monitoring. Our helpdesk handles day-to-day requests while our engineers manage system health and capacity planning.
More Solutions
Experience Zultys UC
Contact Petronella for a free Zultys demonstration and custom quote. We configure a live demo tailored to your business so you can hear the quality and see the features before you commit.