Switch to Petronella — Upgrade Your IT Experience
Tired of slow tickets, lost data, surprise bills, and an IT provider who only shows up when something is already broken? Petronella Technology Group delivers proactive cybersecurity, transparent pricing, and response times backed by documented SLAs — with a clean, guided transition from your current provider.
The Pain Points That Push Good Clients to Switch
If any of these sound familiar, you are not stuck — you are overdue for a better partner.
Tickets That Disappear for Days
You open a ticket Monday morning. On Thursday afternoon, you are still waiting for someone to even acknowledge it. Response times are unpredictable and there is no escalation path.
Reactive Break-Fix Only
Problems only get addressed after they cause downtime. Patching, backups, and security hardening are someone else's job — usually yours.
Lost Data and No Tested Recovery
Backups may be running, but no one has ever tested a restore. When ransomware hits or a laptop fails, the recovery is improvised.
Surprise Invoices
Every project turns into out-of-scope hours. Every emergency triggers premium rates. You cannot budget for IT because the bill is always a surprise.
One-Way Communication
Status updates only happen when you chase them. Security posture, license expirations, and strategic roadmaps are never discussed. You feel like an afterthought.
No Compliance Visibility
You are told "you're compliant" with no documented evidence. When an auditor or insurance carrier asks for proof, the silence is deafening.
SLA-Backed Response Times
Documented first-response and resolution targets with written escalation procedures. You know exactly what to expect when you submit a ticket — and what we owe you if we miss.
Proactive 24/7 Monitoring
Our NOC watches endpoints, servers, network, and cloud identities around the clock. Most issues are detected and resolved before you notice them.
Tested Backups and Recovery Drills
Immutable backups with quarterly restore tests and documented recovery runbooks. We prove the backups work before you ever need them.
Flat-Rate, Transparent Pricing
Fixed monthly contracts that include support, monitoring, patching, and security tooling. What is in scope is in writing — and what is out of scope is quoted up front.
Quarterly Business Reviews
Real conversations with a dedicated account manager about roadmap, budget, security posture, and the risks Petronella is seeing in your industry.
Audit-Ready Compliance Evidence
For CMMC, HIPAA, SOC 2, and cyber-insurance renewals, we hand you documented artifacts — not reassurances. Evidence your auditor actually accepts.
Credentials That Back the Promise
We are not a generic help-desk. Petronella Technology Group is a security-first IT partner founded in 2002 and led by one of the most credentialed independent practitioners in the Carolinas.
CMMC-RP
Craig Petronella and the full team hold the CMMC Registered Practitioner credential — and Petronella Technology Group is a Registered Practitioner Organization.
CCNA / CWNE
Deep networking and wireless engineering expertise — Craig is a Cisco Certified Network Associate and a Certified Wireless Network Expert.
DFE #604180
Digital Forensic Examiner credential for incident investigation, evidence handling, and post-breach response.
BBB A+ Since 2003
More than two decades of accredited A+ standing with the Better Business Bureau. A real track record, not a marketing line.
How We Switch You Over Without Breaking Anything
A proven four-phase process. Most clients are fully transitioned within 30 to 60 days, with zero unplanned downtime.
Discovery & Assessment
Free IT assessment. We document your environment, identify security gaps, audit your current contracts, and build a gap analysis you keep whether you sign with us or not.
Migration Plan
Written runbook covering credential recovery, tool replacement, documentation capture, vendor handoffs, change windows, and rollback criteria. Reviewed with your leadership before a single change is made.
Parallel Cutover
Petronella onboards in parallel with your current provider. Monitoring, patching, and backups are layered in first so you are more protected during the transition than you were before it.
Full Switch & Ongoing Management
Previous provider is offboarded, all credentials rotated, documentation updated, and you are enrolled in quarterly business reviews. Your dedicated account manager takes over from day one.
You Keep Your Hardware, Workflows, and Vendors. You Lose the Frustration.
What You Keep
- Your existing hardware, workstations, and servers
- Your Microsoft 365 or Google Workspace tenant
- Your line-of-business applications and integrations
- Your phone numbers, domains, and email addresses
- Your existing vendor relationships (we co-manage)
- Your data — nothing is migrated unless you ask us to
What Changes
- A single support number, email, and ticket portal
- Petronella-managed endpoint detection and response
- Immutable backups with BackUpBeast
- Documented, tested recovery procedures
- Proactive patching and vulnerability management
- Compliance documentation through ComplianceArmor
- Dedicated account manager and quarterly reviews
See How Petronella Stacks Up Against the Big Names
Side-by-side comparisons of Petronella against the national providers businesses most often consider.
Switching Providers: Frequently Asked Questions
How disruptive is it to switch IT providers?
Disruption is largely a function of planning. Because Petronella onboards in parallel with your existing provider and locks in a written runbook before any change is made, most clients experience no unplanned downtime during the transition.
How long does the full transition take?
Two to four weeks for small environments, four to eight weeks for mid-size businesses or regulated industries. The largest variable is how responsive your outgoing provider is to credential and documentation handoff requests.
What if our current provider refuses to cooperate?
We have handled dozens of contested transitions. We document every request in writing, rebuild credentials and access through vendor root resets, and — when necessary — escalate through the appropriate legal or contract-dispute channels to recover your assets.
Do we have to sign a long-term contract?
Most managed services agreements are 12 months, but we have clients on 90-day and month-to-month terms. The contract you sign is transparent, plain-language, and covers exactly what is in and out of scope.
Will we lose data during the switch?
No. We do not migrate data unless you ask us to. Your Microsoft 365, Google Workspace, file servers, and line-of-business systems remain in place. We simply take over management of those systems.
How is pricing structured?
Flat monthly per-user and per-server pricing, with one-time onboarding billed separately at a fixed fee agreed up front. No surprises, no emergency rates, no out-of-scope minefields. Request a custom quote after the free assessment.
Book Your Free IT Assessment
In one 45-minute conversation, Petronella Technology Group will map your environment, surface the security gaps your current provider is missing, and give you a written transition plan — yours to keep, no obligation to sign.