Managed IT Services For Healthcare
HIPAA-compliant managed IT services for healthcare providers. EHR support, medical device security, telehealth infrastructure, and 24/7 monitoring from Petronella Technology Group in Raleigh, NC.
HIPAA 4-Pillars Assessment
Watch our overview of the HIPAA 4-Pillars Assessment that forms the foundation of every healthcare IT engagement.
Generic IT Puts Patients at Risk
Healthcare organizations face unique technology challenges. Generic managed IT providers lack the compliance expertise, clinical workflow understanding, and regulatory knowledge your practice requires.
Clinical Technology
- EHR system administration, optimization, and uptime monitoring for Epic, Cerner, athenahealth, and eClinicalWorks
- Medical device network segmentation to protect IoMT devices from cyber threats
- Telehealth infrastructure with HIPAA-compliant video platforms and patient portal management
- HL7 and FHIR integration management for seamless clinical data exchange between systems
HIPAA Compliance
- Complete HIPAA Security Rule implementation covering administrative, physical, and technical safeguards
- Annual risk assessments meeting 45 CFR 164.308(a)(1)(ii)(A) requirements with full documentation
- PHI encryption at rest and in transit across all systems, devices, and communication channels
- Business Associate Agreement management and vendor risk assessment for all technology partners
Complete Healthcare IT Management
From help desk support to compliance audits, our managed IT services cover everything healthcare organizations need to operate securely and efficiently.
24/7 Monitoring & Support
Round-the-clock monitoring of your clinical systems, network infrastructure, and security controls. Our health-IT trained help desk resolves issues without disrupting patient care workflows. Average ticket resolution time is under 25 minutes for Tier 1 clinical issues, with direct escalation paths for EHR emergencies.
Data Backup & Recovery
HIPAA-compliant backup systems with encrypted off-site replication, tested monthly recovery procedures, and documented RPO/RTO targets for every critical system. We have recovered healthcare organizations from ransomware incidents with zero PHI loss and minimal downtime through properly tested backup and disaster recovery plans.
Endpoint Security
Managed endpoint protection across workstations, laptops, tablets, and mobile devices used by clinical staff. Includes automatic patching, device encryption enforcement, USB device control, and remote wipe capability for lost or stolen devices containing PHI. All endpoints report to our 24/7 security operations center.
Security Awareness Training
HIPAA-specific phishing simulation and security training for clinical and administrative staff. Healthcare employees are targeted by phishing 3 times more often than other industries. Our training program reduces phishing click rates by over 75% within 6 months, with monthly simulations and quarterly compliance refresher courses.
Healthcare Security Solutions
Healthcare IT Questions
Do you sign a Business Associate Agreement?
Can you support our specific EHR system?
How do you handle medical device security?
What happens during a PHI breach?
Protect Your Patients and Your Practice
Get a free HIPAA IT assessment from our healthcare-specialized team. We will evaluate your compliance posture, identify risks, and recommend the right level of managed IT support.